We are deploying a special version (MyPhones v1.6) for our long-time golden customer who has been using our app.
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Known Issues

🐞 Open Bugs and Workarounds

Below is a list of currently known issues with the MyPhones Agent and Admin apps, along with any available workarounds. This page is updated regularly as bugs are identified and resolved.

Samples:

  • Issue description

  • Affected platforms / devices

  • Workaround

  • Status (e.g. "Investigating", "Under testing", "Workaround applied", "Will be fixed in vX.Y.Z")

1. Google Play Protect blocks Agent installation

Affected Platform: Android 10+ Issue: Google Play Protect flags the Agent APK as potentially harmful due to background monitoring features. Workaround:

  • Disable Play Protect temporarily during installation

  • Enable "Install from Unknown Sources"

  • After installation, re-enable Play Protect if desired

2. GPS tracking delays on some Xiaomi/MIUI devices

Affected Devices: MIUI-based Android phones Issue: GPS updates are delayed or not uploaded in the background. Cause: MIUI aggressively restricts background services Workaround:

  • Allow background activity and battery usage for the Agent app

  • Exclude the app from MIUI battery optimization

  • Lock the app in the 'Recent Apps' screen

3. Audio Recording fails on Android 13+ with DND mode

Affected Platform: Android 13 and above Issue: Ambient Audio feature fails when the device is in Do Not Disturb mode Workaround:

  • Manually disable DND mode if recordings are needed

  • Use scheduled recordings outside DND windows

4. Data sync stalls in poor network conditions

Affected Devices: All platforms Issue: Intermittent network or background restrictions cause sync failures Workaround:

  • Enable Wi-Fi auto-upload in Power Settings

  • Use Manual Sync from the Admin app when needed

  • Keep device charged and connected

5. Ambient Voice Record with error message ""

Affected Devices: All platforms Issue: Some users report that when they click "Start record," an error message appears. Workaround:

  • The team will display the status of the recording instead of showing the error message.

6. The contact date is not corrected

Affected Devices: Android with Agent app Issue: Contact dates are the same as the reading date. For example, the contact "John" entered by users in 2023, but it displays 2025 when the app is installed. Workaround:

  • The team is fixing.

Thanks John

For unresolved issues or technical assistance, please contact [email protected].

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